Company News & Press Releases:
05/10/2008
Restoration Answering Service has installed a new backup system at their call center. These upgrades include 3 new generators (220KW, 180KW and 50KW), UPS system upgrades, the addition of another Tier-1 telephone carrier, a new backup automation computer, fiber optic upgrades, and installation of new backup receivers and fax machines and printers. These upgrades are a result of the growing popularity of our niche answering service among cleaning & restoration companies.
|
|
How Restoration Answering Service Gets Your Important Messages To Your Office & Your Technicians
Messages Delivered To Your Email Address or Fax:
- Fully computerized faxing and emailing of all messages.
- Faxes and email can be sent at pre-determined times, days of the week, or immediately after taking a call.
- Receive hard copies of all of your messages via fax or email.
- Email to one or multiple addresses.
- Saves time by not having to call in to check for messages.
Cell Phone, Pager, or Alphanumeric Text Message Delivery:
- Detailed messages are sent directly to pagers, cellular phones and various wireless devices, showing the caller's name, phone number, and message. The device carrier can immediately respond or hold the call in the pager memory for later action.
- Enables the wireless device carrier to be almost anywhere and immediately receive messages from the service.
- Text Messages are numbered and time stamped in sequence and can be faxed or emailed as a backup.
Messages Delivered To Your Voicemail:
- Calls taken by our receptionist are forwarded into your company voice mail box of a voice mail box we provide onsite.
- Gives you the ability to bypass the receptionist and access your new messages immediately.
Operator Delivery & Telephone Call Patching:
- Your important calls can be put on hold while we reach your office or on-call technician, patch the caller through, and drop off the line.
- A record of these patched calls can be faxed or emailed to your office so you have a record of who took the call and when the call arrived at our restoration call center.
- If you want personal service, our receptionist calls you with detailed messages at pre-determined times, days of the week, or immediately after taking a call.
|
|
|
|
