Company News & Press Releases:
05/10/2008
Restoration Answering Service has installed a new backup system at their call center. These upgrades include 3 new generators (220KW, 180KW and 50KW), UPS system upgrades, the addition of another Tier-1 telephone carrier, a new backup automation computer, fiber optic upgrades, and installation of new backup receivers and fax machines and printers. These upgrades are a result of the growing popularity of our niche answering service among cleaning & restoration companies.
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Learn About How Our Service Works:
- We provide you with a toll free number to forward your phones to our Restoration Answering Service.
- All accounts are customized to fit the procedures and structures your office already has in place pertaining to how to manage and dispatch telephone calls.
- We answer your telephones in your company name so your callers believe they are speaking to a representative from your office, not an answering service.
- You tell us what specific information to get from your callers including name, phone number, address, insurance company, insurance representative, and more.
- You will provide dispatching instructions including what to dispatch, what to hold, and specific step by step instructions on how to manage your calls and what specific procedures to follow.
- You will receive a scheduled faxed copy or email copy of your messages.
What Makes Restoration Answering Service Different:
- Your telephone calls are answered by operators who know the cleaning and restoration industry.
- Our operators are trained on the value of your calls.
- We know if your calls are not dispatched immediately you may lose the chance to bid on the job.
- We answer for companies nationwide so we are never adversely effected by weather conditions in one specific area.
- Because we specialize in the cleaning & restoration industry, we are able to manage more calls quicker and more efficiently than any other answering service.
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